Shipping policy
We ship across India. Everything below is what we commit to, not what we hope for.
Dispatch
Orders placed before 2pm on a working day are dispatched the same day. Orders after that, or on a Sunday or public holiday, are dispatched the next working day.
You will get a tracking link by email and SMS the moment your parcel leaves our facility.
Delivery
| Where | Working days from dispatch |
|---|---|
| Mumbai and Maharashtra | 1 to 3 |
| Metro cities (Delhi NCR, Bangalore, Hyderabad, Chennai, Pune, Kolkata, Ahmedabad) | 2 to 4 |
| Other serviceable pin codes | 3 to 7 |
These are the courier's working-day estimates. Weather, strikes and regional restrictions can add a day or two, and when that happens we will tell you rather than let you wonder.
Charges
Delivery is free on orders of ₹1,500 and over. Below that, standard delivery is ₹79. Express delivery, 1 to 3 working days from dispatch, is ₹149 on any order.
Serviceability
Enter your pin code at checkout and we will tell you immediately whether we can reach you. If we cannot, write to us and we will look for a way. Our courier network covers most of the country but not all of it.
Cash on delivery
Cash on delivery is available on eligible orders, in serviceable pin codes, up to an order value of ₹3,000. Above that we ask for prepayment.
A cash on delivery handling fee of ₹49 applies. It covers the cost of collection and remittance. Prepaid orders do not carry it.
We will confirm every cash on delivery order by WhatsApp or phone before we dispatch it. If we cannot reach you after two attempts across two days, the order is cancelled and nothing is charged.
If delivery fails
Our courier attempts delivery three times. If nobody is available, or the address cannot be found, or a cash on delivery order is refused, the parcel returns to us.
For prepaid orders we refund in full, less nothing, once the parcel is back with us and checked. For cash on delivery orders there is nothing to refund, but repeated refusals may mean we ask for prepayment on future orders.
If your address needs correcting, tell us before dispatch and we will change it at no cost.
Damaged in transit
Tell us within 48 hours of delivery, with photographs of the outer box and the bottle. We replace it at our cost, including the shipping both ways. See the Returns policy for how.
Questions
support@kiwiyana.com, or +91 22 3140 0401. A person answers.